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Hershey's Ice Cream FAQ's Hershey's Ice Cream
Hershey's Ice Cream

Q: What makes Hershey’s® Ice Cream premium and super premium products better than other brands?
A: Hershey’s® Ice Cream uses less air (called overrun) than most other ice cream companies, which makes Hershey’s® Ice Cream products richer and better tasting! Hershey’s® also uses the best ingredients from fresh cream to fresh fruits and nuts. Look at the ingredient panel on our novelty ice cream products. They are not “wheyed” down like other brands! Some frozen dessert companies are putting more whey into their products – instead of milk and cream – while Hershey’s® doesn’t rely on whey to make up the bulk of the product. The end result is a better tasting treat for everyone to eat!

Q: Are your products gluten free?
A: Yes, we do provide gluten free products! Hershey’s®
Ice Cream offers a wide array of gluten free products, in fact the majority of our ice cream (premium and super premium) is gluten free. Please see the Products
section of the site for more details about our gluten
free products.

Q: Where can I purchase Hershey’s® Ice Cream?
A: Hershey’s® Ice Cream serves delicious premium and super premium ice cream, as well as great novelty items in over 25 states and over 26,000 locations! Please see our Store Locator to find a store near you!

Q: Where can I find nutritional information about my favorite Hershey’s® Ice Cream product?
A: To find information about your favorite Hershey’s® Ice Cream product please visit our Products section. Every product is listed under it's specific category (bulk, novelties, pre-packaged, etc.), just click on the link to get a description of the product, a picture, the nutritional information, as well as the ingredients list.

Q: Can you ship your products directly to my home?
A: Hershey’s® Ice Cream does not currently ship products directly to customers. However, your local Hershey’s® Ice Cream branch may be willing to sell directly to you, for more information please contact your local Hershey’s® Ice Cream branch. To find your local branch please visit the Contact Us form to request your local branch number or call us toll free at 888-240-1905. Hershey’s® Ice Cream does not currently distribute products west of the Mississippi River.

Q: How can I get a job with Hershey’s® Ice Cream?
A: For all Hershey’s® Ice Cream employment inquiries please see our Employment section of the site where we will list all the current job opportunities.

Q: How can I start selling Hershey’s® Ice Cream?
A: To learn more about selling Hershey’s® Ice Cream please see our Sell Hershey's®Ice Cream site.

Q: I recently bought a Hershey’s® Ice Cream product and had a problem with it. What should I do?
A: Hershey’s® Ice Cream stands behind it’s promise of real ingredients, real ice cream, real smiles. If, for any reason, you are not satisfied with your Hershey’s® purchase please send us a letter or an e-mail stating the reason, the price paid, the proof of purchase, and the name of the store you bought our product from and we will send you a full refund as soon as possible.

If you have a question that is not answered here please visit our Contact Us page to ask us directly.

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