FAQ

Since 1894 Hershey’s® Ice Cream has been devoted to serving products to independently owned stores, with the exception of some smaller chains . We will continue to support the independents and small businesses of America, with the provision of exclusive products that cannot be found in “Big Box” stores.

If there is a local shop or country store in your area that you would like to see carry our products, please feel free to reach out to us about it on our Contact Page!

We are currently working on updating our locations that serve our Distributor Regions! If you would like a list of all the locations in your area that we service, please contact our Toll Free Number 888-240-1905. We apologize for the inconvenience.

You can fill out the consumer contact form on our Contact Us page to ensure your voice is heard. This will allow our team to further investigate!

Our Premium & Premium Gold Ice Cream is made with high levels of butterfat. That is what gives it an extra rich and creamy texture! Cream is our #1 ingredient, unlike many of our competitors.

‘Frozen Dairy Dessert’ is a term that has become prevalent in the Dairy Industry. This category of dessert has very low levels of butterfat, and is not recognized as legitimate Ice Cream by the FDA .

We’re so glad you are considering selling Hershey’s® Ice Cream! For more information regarding our Programs and Products, visit our Partner page or fill out a Dealer Request Form to reach out to our Sales Team!

If you prefer to kick it old school like we do sometimes, we also provide the option to give us a call directly at our Toll Free Number 888-240-1905.

Yes! It is very important to us to provide a quality product that anyone can enjoy. All of our ice cream and novelty products are certified KOF-K. See our Kosher letter here.

Many of our products are made with gluten free ingredients, however, they are not produced in a gluten free factory, so we cannot state that they are 100% gluten free. We do note that some products or flavors are made with gluten free ingredients, for they have no known gluten in them.

For more information about specific flavors, you can check their nutritional labels for our “Made with Gluten Free Ingredients” statement.

While our products are manufactured in a facility that utilizes milk, eggs, soy, wheat, tree-nuts, and peanuts, we work hard to minimize the possibility of cross contact of allergenic and non-allergenic products. Our production equipment is thoroughly cleaned and sanitized to eliminate cross contamination, and our products are all clearly labeled to show what allergens a specific product contains.

See our Allergen Letter for more information on our processes.

You can also view and/or download any of our allergen charts below:
Premium Gold Ice Cream, Lighter Side, and Oatmazing
Premium Ice Cream
Novelties
Pints
Smart Snacks

No, we are not affiliated with Hershey’s Chocolate. While both companies were started by men with the same last name, there is no relation.

No, we are not a franchise. Our ice cream is sold by privately owned parlors, convenience stores, hospitals, and lots more! This means there are no franchise fees to worry about, and our products are great in almost any location!